Why does jotform appear as unsecure page?

  • drcarmeldc
    Asked on May 4, 2016 at 12:50 AM

    When filling out a patient history form, the patient noted that the lock at the left side of the address bar appeared unlocked. The patient has a concern about security for her data. Please explain how this can be addressed as I understood page is secure. 

  • Elton Support Team Lead
    Replied on May 4, 2016 at 2:06 AM

    If you are referring to one of your form https://www.jotform.us/form/60248797414160 that's because of this background image https://www.jotform.com/images/styles/style1_bg.gif from the theme you're using that is not served over HTTPS. I have now fixed this for you by injecting the following CSS codes into your form which uses HTTPS on the image URL.

    Why does jotform appear as unsecure page? Image 1 Screenshot 30

    Your form is now showing the security indicator icon in the address bar.

    Why does jotform appear as unsecure page? Image 2 Screenshot 41

    I have also updated the background image on the theme you're using so you can use it again without any worries. :)

    https://www.jotform.com/theme-store/theme/jot-theme

    Cheers!