What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm not receiving all completed forms.

    Asked by Jadeumr on May 04, 2016 at 03:49 AM


    There has been 2 time in which the form has been completed and submitted, with a successful last page though haven't received the form or the payment.

    The uploads image size issue is still not fixed.

    Page URL:

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    JotForm Support

    Answered by Chriistian on May 04, 2016 at 04:30 AM

    I checked the email logs for your email address, and it appears that all the email notifications were sent successfully. 

    Please check your spam box to see if the emails were sent there. Also make sure that noreply@jotform.com is in your trusted senders list.

    If you like, you can also check your email history by following this guide: How to View All Your Form Email History

    As for the upload image size issues, that shall be answered in its own thread: https://www.jotform.com/answers/831212 

    Please let us know if you are still not receiving the latest submissions.