What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    If template is used will the information regarding notifiers be passed with it as well?

    Asked by fluxx on May 04, 2016 at 04:12 AM

    i just uploadet the theme Cleaning Company (in Danish). I forgot to remove all The contact info and e-mail info in The contact form. Can you delete or edit it?

    Page URL:
    Fluxx.dk

    contact form template information pass
  • Profile Image
    JotForm Support

    Answered by Nik_C on May 04, 2016 at 05:19 AM

    I assume you're referring to this form: https://www.jotform.com/61242308623347 and this contact info:

    To remove that information, you have to remove it from the form itself and embed again to your web page.

    Please let me know if you need further assistance or if I misunderstood your problem.

    Thank you!

  • Profile Image

    Answered by fluxx on May 04, 2016 at 05:45 AM
    No I mean the reply e-mail and The tekst thats in that. But Maybe im the only one who see that?
    Med venlig hilsen / kind regards
    Mikkel R. Nielsen
    Earlybird / Fluxx
    - sendt på farten.
    ...
  • Profile Image
    JotForm Support

    Answered by beril on May 04, 2016 at 07:28 AM

    When I've checked your autoresponder on your form I am able to see your contact information. Your customers will also see that.

     

    You can remove it easily with Jotform. To do that, click on the edit button on your autoresponder.

     

     

    Then, you can delete the contact information. Please, do not forget to save the changes that you've made.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image
    JotForm Support

    Answered by beril on May 04, 2016 at 07:28 AM

    When I've checked your autoresponder on your form I am able to see your contact information. Your customers will also see that.

     

    You can remove it easily with Jotform. To do that, click on the edit button on your autoresponder.

     

    Then, you can delete the contact information. Please, do not forget to save the changes that you've made.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by fluxx on May 04, 2016 at 08:45 AM
    Thanks.
    My own customers are OK to see this info.
    What I mean is: I uploaded our contactform to your template section (to share it with other jotform users), but now Im not sure if all Jotform users can see this email contact info in the autoresponder. When Jotform users download this template Ive upladed, do they see the autoresponder and reply info??
    Mikkel
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on May 04, 2016 at 09:19 AM

    Thank you for clarification of this issue.

    No, whoever uses template you made, as soon as they download the template notifier will be created automatically with their own email. Autoresponder they have to create by themselves.

    So your information will not be passed to their form, if that was your concern.

    Please let me know if that answers your question.

     

     

     

  • Profile Image

    Answered by fluxx on May 04, 2016 at 09:45 AM
    Perfect!! Thank you
    Med venlig hilsen / kind regards
    Mikkel R. Nielsen
    Earlybird / Fluxx
    - sendt på farten.
    ...
  • Profile Image

    Answered by victor on May 04, 2016 at 11:11 AM

    On behalf of my colleagues, you are welcome. If you have any other question or issue, please do not hesitate contacting us.