What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't save my form

    Asked by brinnjal on May 04, 2016 at 07:52 AM

    Hi there

    I am creating an order form using your free template and it's been fantastic, thank you. However, the SAVE icon won't stop loading/saving, if I refresh the page or exit I lose all my changes. I've tried to do this a number of times and I'm getting tired of trying to restart my form every time to encounter the same problem. I'm not sure what could be causing it - I have a stsble internet connection so I know it's not due to losing connectivity. I was wondering if it may be the size? I have about 52 mb of images on the form, and I know the free builder has a limited amount of space?

    Any help would be welcome, please.

    Page URL:
    https://www.jotform.com//?formID=61113268905554

    can't creating an order form order form problem size template
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    Answered by victor on May 04, 2016 at 09:02 AM

    Sorry for the inconvenience. If I understand you correctly, you are not able to save the form after making some notification. When viewing the form in question (Sleep Mask Order Form), I did notice that you have many different images. It did take a bit to load all the images, but the page loaded correctly.

    I did not have any problems editing and saving the form after making modification. Can you please clear your cache and cookies. If you are still having problem, please indicate the the browser and browser version you are using. This will help us replicate the issue.