Unable to upload private key to view encrypted submissions in Internet Explorer 11

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    Asked on May 04, 2016 at 12:17 PM

    When accessing an encrypted form submission using Internet Explorer 11, I am unable to successfully upload the private key. I can browse to the key, but after selecting it nothing happens. When looking at the Console, the following error is given:

    I tested this using the Microsoft Edge browser and was able to upload the private key, but our employees need to stay on Internet Explorer 11 at this time.

    Is this an issue that can be resolved for IE 11, or is there possibly another way to add the private key into local storage for IE 11 without uploading it via the Private Key Wizard?

    Thank you,


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    Answered on May 04, 2016 at 01:27 PM

    I have forwarded this issue to Level 2 so they can look at it. You will get notified from this thread as soon as there is an update.

    Since Internet Explorer (IE <= 11) tend to handle things different than other browsers, you can try using Chrome or Firefox instead. 

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    Answered on May 04, 2016 at 02:13 PM

    Thank you for forwarding the issue along for me. Chrome and Firefox do work, but unfortunately the majority of our employees have to utilize IE 11 to access other systems and have the Outlook mail program set to open links with IE 11.

    Hopefully Level 2 will be able to provide a work-a-round for loading the key into IE 11 if it isn't possible to update the Private Key Wizard.

    Thanks again,


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    Answered on April 05, 2017 at 04:25 PM

    This is a major problem with my client too.  Is there any resolution on this?
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    Answered on April 05, 2017 at 06:54 PM


    We will assist you on a different thread, please check our reply here: https://www.jotform.com/answers/1112549