What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why aren't my registration forms being forwarded to my email?

    Asked by sfitzy on May 04, 2016 at 01:56 PM

    The forms are not sent to our email address once the form has been completed by customer.  We are having to manually send them via a PDF file.  Please explain how this can be corrected.

    Page URL:
    kocga.com

    notification email not getting emails
  • Profile Image
    JotForm Support

    Answered by Welvin on May 04, 2016 at 03:21 PM

    Your email address has been added to our bounce list and this is the reason why you are not getting the form emails. 

     

    info@****.com is IN Remove the bounce list 

    Reason(s) : smtp;550 5.1.1  - 198.2.179.10 has sent to too many recipients this hour. IB607 

     

    I've fixed this already, but please review the following guide on how to prevent this from happening again:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Whitelisting us is important so please do that. You can do this within your hosting panel account. There should be a guide on how to do this from your hosting website.