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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    We are not getting any emails anymore

    Asked by fslmtxk on May 04, 2016 at 03:16 PM


    I have my form set up to send me an email when there is a submission, but the feature seems to not be working. It was working last month, but has stopped. Can't figure out whats going on... any help is appreciated! Thanks!

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    JotForm Support

    Answered by Welvin on May 04, 2016 at 04:17 PM

    That is because your email address has been added to our bounce list;

    nhaywood@fo*******ving.com is IN Remove the bounce list 

    Reason(s) : smtp; 554 bosimpinc14 bizsmtp Connection refused -

    I've fixed this already, but please check the following guide and do our recommendations such as whitelisting our IP Address to prevent this problem from happening again;