What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We are not getting any emails anymore

    Asked by fslmtxk on May 04, 2016 at 03:16 PM

    Hi, 

    I have my form set up to send me an email when there is a submission, but the feature seems to not be working. It was working last month, but has stopped. Can't figure out whats going on... any help is appreciated! Thanks!

  • Profile Image
    JotForm Support

    Answered by Welvin on May 04, 2016 at 04:17 PM

    That is because your email address has been added to our bounce list;

    nhaywood@fo*******ving.com is IN Remove the bounce list 

    Reason(s) : smtp; 554 bosimpinc14 bizsmtp Connection refused - 54.240.11.10

    I've fixed this already, but please check the following guide and do our recommendations such as whitelisting our IP Address to prevent this problem from happening again;

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues