We are not getting any emails anymore

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    fslmtxk
    Asked on May 04, 2016 at 03:16 PM

    Hi, 

    I have my form set up to send me an email when there is a submission, but the feature seems to not be working. It was working last month, but has stopped. Can't figure out whats going on... any help is appreciated! Thanks!

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    Welvin
    Answered on May 04, 2016 at 04:17 PM

    That is because your email address has been added to our bounce list;

    nhaywood@fo*******ving.com is IN Remove the bounce list 

    Reason(s) : smtp; 554 bosimpinc14 bizsmtp Connection refused - 54.240.11.10

    I've fixed this already, but please check the following guide and do our recommendations such as whitelisting our IP Address to prevent this problem from happening again;

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues