Forms not showing up in Wordpress

  • Profile Image
    Asked on May 04, 2016 at 03:19 PM

    I have been using your forms for about a year with no problems but recently noticed the forms are no longer appearing on my website. I have not changed any code and use the standard embed script for wordpress. There is supposed to be a form on this page but as you can see on the right hand side there is a blank spot where it would normally load.

  • Profile Image
    Answered on May 04, 2016 at 04:30 PM

    I have checked the page you have linked to, and I can see that a form is present at the very bottom of your website:

    That is form 51645482636966, named Request Tickets. Is this the form you were missing?

    If so, it seems that some update on the website may have misplaced the form to the footer of the website. I would recommend removing your old embed codes, and re-embedding it by using our iFrame embed codes:

    Please place the iFrame codes at the place where you want the form to load, and remove the old embed codes that were previously used. Please let us know if this resolved the issue you were having with the form's position.

  • Profile Image
    Answered on June 27, 2016 at 10:12 PM

    I'm having the same issue, I've tried three different ways...

  • Profile Image
    Answered on June 27, 2016 at 11:38 PM


    I have moved your question to a separate thread and shall be addressed there shortly.

    Thank you!