Can you check if the email address set to receive email notifications is on the bounce list?

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    Asked on May 04, 2016 at 05:02 PM

    Im checking to see if our email was put on the block list. I tried to add it to the white list to make sure this doesnt happen but one application is not getting emails. 

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    Answered on May 04, 2016 at 05:49 PM

    I have checked your account and found out that the email address where your email notifications are being sent to every time your form is submitted is on the bounce list.

    Result: i***@***** is IN the bounce list

    Reason(s) : smtp; 554 5.7.9 Message not accepted for policy reasons. See

    I have removed the email address from the bounce list and your forms should as normal as before now.

    To prevent this from happening again in the future, you might want to check these guides:


    Let us know if you have other quetsions or concerns. Thank you.