Can you check if the email address set to receive email notifications is on the bounce list?

  • crenshaws
    Asked on May 4, 2016 at 5:02 PM

    Im checking to see if our email was put on the block list. I tried to add it to the white list to make sure this doesnt happen but one application is not getting emails. 

  • Mike_G JotForm Support
    Replied on May 4, 2016 at 5:49 PM

    I have checked your account and found out that the email address where your email notifications are being sent to every time your form is submitted is on the bounce list.

    Result: i***@*****aws.com is IN the bounce list

    Reason(s) : smtp; 554 5.7.9 Message not accepted for policy reasons. See

    I have removed the email address from the bounce list and your forms should as normal as before now.

    To prevent this from happening again in the future, you might want to check these guides:

    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues     Whitelisting-JotMails-IP-Addresses

    Let us know if you have other quetsions or concerns. Thank you.