What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with Paypal connectivity

    Asked by macclassesonline on March 09, 2012 at 02:13 PM

    My paypal account had been working fine but now when people try to submit it says this is only available to business customers. Is this a jotform  problem or a paypal problem? 

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    Answered by pinoytech on March 09, 2012 at 02:43 PM


    I check your JotForm account and I found out that in your form you don't have any Payment Form (Paypal). Can you provide us your form ID were you put the payment form for further assistance?

    Thank you For using JotForm! 

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    Answered by macclassesonline on March 09, 2012 at 03:06 PM
    I got it. I think it was a problem with my paypal account not being a business account. I upgraded it and it seems to be up and running.
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    Answered by ItalyTech on March 09, 2012 at 03:19 PM

    Hello, I'm glad you've solved! We are at your disposal for further information. Alessandro