What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why have all of my past and present forms been disabled?

    Asked by WillieBMusic on May 04, 2016 at 08:24 PM

    I have had nothing but a pleasant experience in making forms with jotform.com and creating great free events in my area with the RSVP sign up. Until today. Upon making my form and pasting it into my website, I notice that the form is disabled. I checked to see if I had skipped a step from past forms and notice ALL of my forms are disabled. If I am breaking some kind of rule, please let me know. I thought that everything was kosher, but if it is not, I would like to make it that way and get back to making great free events.

     

    Thank you.

    Page URL:
    http://www.thecuebrand.com/intimate-sessions.html

    Screenshot
    autosuspended disabled password
  • Profile Image
    JotForm Support

    Answered by jonathan on May 04, 2016 at 09:45 PM

    We apologize for the inconvinience caused. Upon checking your account/username  I found that it was autosuspended by our Phishing system due to suspected phishing form on your account. 

    I manually checked your form/s and I noted that they were using "password" field on them.

     Phishing forms were usually created to capture account's passwords, so this was the reason the Phishing filter have flag your forms and disabled them.

    I understand that the 'password' option on your forms were not meant to capture login/account passwords but merely a lock code or security option you used to allow only those how knows the password to use the form.

    I have corrected the mistaked and had already reinstated your account and forms. You can check them when you login to your account.

    BUT I also recommend you change the 'password' option you are using on your form. I suggest you change the label to something else (not paassword). Perhaps change it to "Enter code" instead.

    This way the Phishing filter will not think that they are phishing forms and will not disable them again.

    Hope this help. Let us know if you need further assistance.