What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How may I receive my 'completed form' from my customer in a text format and NOT in an html format ? Thanks.

    Asked by FRANFORMIA on May 05, 2016 at 04:24 AM
    format and text format html format
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    JotForm Support

    Answered by Chriistian on May 05, 2016 at 04:43 AM

    Unfortunately, with the new email wizard, it is no longer possible to receive the email in a text format. It will only allow you to change the HTML email. Since smartphones are more common and they can all open HTML emails without any issues, the text only emails are no longer used.

    You can find out more information about the email notification by checking this article: Setting Up Email Notifications.

    If you need further assistance, please let us know.