EU Forms: Updates showing in Form Builder, but not on live form

  • RHemery
    Asked on May 5, 2016 at 5:49 AM

    Hi there

     

    Is there always a delay now in editing forms and saving and the changes coming up on the live server?

     

    e.g. https://form.jotform.com/61252858357968

     

    Just edited it around 20 minutes ago to change the dates at the bottom but it's still showing the old dates on the live server.

     

    Is not a caching issue as just tested in fresh browser.

     

    Rich

    Page URL: https://form.jotform.com/61252858357968
  • Boris
    Replied on May 5, 2016 at 7:45 AM

    Sorry about this, Rich. When there is heavy load on our servers, we sometimes experience database replication lag between our US and EU servers. This means that some changes on forms in Europe may not be instantly applied, due to data replication lag.

    I see that your cached form was showing "30 March":

    EU Forms: Updates showing in Form Builder, but not on live form Image 1 Screenshot 30

    I have cleared your form cache, and your form is now displaying "1 June", which I presume is the correctly updated date:

    EU Forms: Updates showing in Form Builder, but not on live form Image 2 Screenshot 41

    If you keep experiencing further issues, please let us know. Thank you.

  • RHemery
    Replied on May 6, 2016 at 10:11 AM

    Thanks Boris, I'll know to do that for the future.

  • victor
    Replied on May 6, 2016 at 10:25 AM

    On behalf of my colleague, Boris, you are welcome. If you require further assistance, please let us know.