- footsurgeonAsked on May 05, 2016 at 08:34 AM
I checked the spam folder and every other folder in my email and they are not being sent to me. I see that they are reaching your server when information is submitted but they are not getting to me. This is a BIG problem.
Please contact me ASAP.
Ask for Dr. Hadfield
- CharlieAnswered on May 05, 2016 at 09:45 AM
May we know which of your forms and the recipient email address you are having problems with? I see you have a lot of forms that are updated and not sure which of them are having the issue.
If you are unable to receive notifications, you can check this guide for further troubleshooting: https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications
We'll wait for your response.
- footsurgeonAnswered on May 05, 2016 at 10:45 AMIt was an issue with my email and it has been resolved. Thank you for your quick reply!!
- CharlieAnswered on May 05, 2016 at 10:53 AM
I'm glad to hear that everything is working in your end now. Feel free to check the guide link I mentioned earlier if you are still having problems.
If you need any assistance, please do not hesitate to contact us. Thank you.