What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Jotform submissions are not being emailed to me

    Asked by footsurgeon on May 05, 2016 at 08:34 AM

    I checked the spam folder and every other folder in my email and they are not being sent to me.  I see that they are reaching your server when information is submitted but they are not getting to me.  This is a BIG problem.


    Please contact me ASAP.




    Ask for Dr. Hadfield 

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    JotForm Support

    Answered by Charlie on May 05, 2016 at 09:45 AM

    May we know which of your forms and the recipient email address you are having problems with? I see you have a lot of forms that are updated and not sure which of them are having the issue.

    If you are unable to receive notifications, you can check this guide for further troubleshooting: https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications 

    We'll wait for your response.

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    Answered by footsurgeon on May 05, 2016 at 10:45 AM
    It was an issue with my email and it has been resolved. Thank you for your quick reply!!
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    JotForm Support

    Answered by Charlie on May 05, 2016 at 10:53 AM

    I'm glad to hear that everything is working in your end now. Feel free to check the guide link I mentioned earlier if you are still having problems.

    If you need any assistance, please do not hesitate to contact us. Thank you.