Why aren't the emails working anymore?

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    resortvacations
    Asked on May 05, 2016 at 02:27 PM

    Since you guys changed the email interface, I no longer can get any emails to send from any address, *from* any address. Tests don't go through, the default jotform email doesn't work. All emails are whitelisted on the spam settings. Please advise. My future is at stake and is in your hands. Thanks.

  • Profile Image
    BDAVID
    Answered on May 05, 2016 at 02:48 PM

    Have you checked the spam folder? Our mail logs shows good delivery:

    You may white-list our Jotmail IP addresses within your email server (or ask for it to your email service provider). Read this article for more details: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Let us know if you need more help.