What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why aren't the emails working anymore?

    Asked by resortvacations on May 05, 2016 at 02:27 PM

    Since you guys changed the email interface, I no longer can get any emails to send from any address, *from* any address. Tests don't go through, the default jotform email doesn't work. All emails are whitelisted on the spam settings. Please advise. My future is at stake and is in your hands. Thanks.

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    JotForm Support

    Answered by BDAVID on May 05, 2016 at 02:48 PM

    Have you checked the spam folder? Our mail logs shows good delivery:

    You may white-list our Jotmail IP addresses within your email server (or ask for it to your email service provider). Read this article for more details: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Let us know if you need more help.