What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is not working

    Asked by andypenn on May 06, 2016 at 06:39 AM

    this form was launched yesterday and is destined  to finish on 12 may 2016 today I have had nothing but complaints this morning about the form being unavailable, it was working last night what is the issue need an urgent reply.

    Page URL:
    https://form.jotform.com/53642606230953

    form warning disabled unique submission multiple submission enable disable cookies IP address No check
  • Profile Image
    JotForm Support

    Answered by beril on May 06, 2016 at 07:21 AM

    I've cloned and tested your form. I am not able to reproduce the same issue that you’re having. The form was submitted without any issue.

    It might be related to live form, could you please indicate the URL of your page? This will help us better analyze the problem. We will wait for your response.

  • Profile Image

    Answered by andypenn on May 06, 2016 at 07:43 AM

    Ok thanks for checking I think the panic maybe have been avoided , I am not sure how it happened but the form was disabled , when the form URL was visited it said form currently unavailable, under preferences the form was disabled.  I did not even know I could do that.  I have enabled the form and that is the probable reason you found no issue as you more than likely checked the form after it was re enabled. Are there keyboard shortcuts that could have disabled the form as I am at a loss how this could have happened.

     

    thanks for the swift reply

    regs andy 

  • Profile Image
    JotForm Support

    Answered by beril on May 06, 2016 at 08:09 AM

    Hello Andy,

    First of all, we are glad to hear that the issue has been resolved for you. There are no keyboard shortcuts. However, you can enable or disable your form as you see below. I think the issue is related to that.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by andypenn on May 06, 2016 at 10:41 AM

    A second issue has appeared the form is set for multiple submission but keeps announcing only one sub is allowed. the form is not cached

     

    Sorry! Only one entry is allowed. Multiple submissions are disabled for this form.

     

    Multiple submissions are disabled for this form.

      https://form.jotform.com/53642606230953

  • Profile Image
    JotForm Support

    Answered by Mike_G on May 06, 2016 at 11:07 AM

    The Unique Submission option of your form might be enabled. I would suggest you go to your form's Preferences and under "Form Limits" tab look for the option "Unique Submission" and select "No Check".

    Additional information: 

    Selecting the option "Check cookies only" will check if your form is being submitted multiple times using the same browser. If it is the same browser then you will receive the same warning message you mentioned above. This, however, can be by-passed by clearing the browser's data. On the other hand, the "Check cookies and IP" will check not only if the form is being submitted using the same browser but if it is also being submitted in the same IP address.

    I hope this helps. Let us know if you need any further assistance. Thank you.