What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    cannot add my signature

    Asked by brearobinsonphotography on May 06, 2016 at 09:22 AM

    I have created a form.  My client has signed it.  I am not attempting to sign it as well and it will not allow me to add my signature.  I go under submissions and edit.  I then add my signature and hit submit.  My signature does not appear.  This has worked just fine for me in the past.  What is wrong?  Why is it not working?  VERY frustrated.

  • Profile Image
    JotForm Support

    Answered by Chriistian on May 06, 2016 at 09:31 AM

    I test this on my end and it seems to be working fine. Can you try it again and see if it is working now? It might be a temporary issue on the widget. If the issue still persist, can you provide to us what device and/or browser are you using to edit the submission and input your signature so we can further investigate the issue?

  • Profile Image

    Answered by brearobinsonphotography on May 06, 2016 at 09:58 AM

    I've tried again and unfortunately it is still not working.  I am on a macbook laptop.  I've tried on both Firfox and Chrome browsers.  It has always worked in the past.

  • Profile Image
    JotForm Support

    Answered by BDAVID on May 06, 2016 at 10:33 AM

    I have just tested your form using Chrome browser, and it did worked:

    Please try clearing your browsers cache, or in a incognito window in Chrome.