What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why do all my forms say form not found, forms are disabled?

    Asked by MarcusBB on May 06, 2016 at 11:48 AM

    I was making changed to my forms and when I tried to preview them, they all say form not found, form disabled.

    Any assistant will be greatly appreciated.

    Page URL:

    form disabled suspended credit card credit card details phishing
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    JotForm Support

    Answered by Jan on May 06, 2016 at 12:29 PM

    You have a form that is asking for credit card information which is why your account was suspended by our phishing detector tool. You are not allowed to collect credit card details on your form. This violates our terms.

    We can re-activate your account but we need to delete the guilty fields on your forms. If you need to collect payments from your users, you need to use one of our payment processors. Please refer to these guides:

    If that is okay with you, let us know. Thank you.

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    Answered by Huberson on May 06, 2016 at 01:28 PM

    The form that need to be cleaned is Credit Card Auth. I have re-activate your account and disable the form but, before you enable it make sure you remove all the fields that are used to collect Credit Card information or any other sensitive data not allowed by our Terms of Use.

    As suggested above, if you need to collect payment from your form, use one of our payment integration tools - http://www.jotform.com/help/47-Order-Form-Basics.

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    Answered by Huberson on May 10, 2016 at 04:12 PM

    @MarcusBB, I have noticed that your form Credit Card Auth has been enabled but the field are still present in the form ( only their labels are removed).

    If you still using the service in a manner that is against our Terms of Use, your account might be terminated. 

  • Profile Image

    Answered by MarcusBB on May 10, 2016 at 08:45 PM

    They removed the form.  I'm not sure what you are referring to
    Sent from my Verizon Wireless 4G LTE smartphone
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    JotForm Support

    Answered by Kiran on May 10, 2016 at 10:17 PM

    I see that your account is active and all the forms are accessible in your account. I see that there are several terms on your JotForm like "Credit card authorization", "Last 4 digits", etc including empty field labels for Name and Address might trigger our Anti-phishing filter with higher phishing score. The form is still violating our terms of usage by collecting last 4 digits. We request you to remove these fields from your JotForm to avoid any further suspension.

    If you need to authorize user's credit card, we highly recommend using the payment integration as already mentioned by our colleagues in the earlier posts. You may enable "Authorization only" option in the payment field that is available with PayPal, Stripe and Authorize.Net.

    Thank you! 

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    Answered by MarcusBB on May 10, 2016 at 10:45 PM

    I will forward this message to my Web server to correct.  I will have this corrected.   
    Sent from my Verizon Wireless 4G LTE smartphone
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    JotForm Support

    Answered by Kiran on May 10, 2016 at 10:50 PM

    Thank you for your understanding and we appreciate your co-operation. Do let us know if you need any further assistance. We will be happy to assist. 

    Thank you for using JotForm!!