What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    forms are not being sent to our emails anymore?

    Asked by Blair on May 06, 2016 at 12:00 PM

    I can still see them if I go into Jotform but they are not coming into our email accounts anymore can you please help.?

    Emails sent not being sent JotForm email Them
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    JotForm Support

    Answered by david on May 06, 2016 at 12:10 PM

    I checked our logs for the email address in your most recent form and indeed, the emails were failing to be sent.  It looks like your address was rejecting emails or was unavailable for a period of time.  This resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening in the future, please see this guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues