forms are not being sent to our emails anymore?

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    Blair
    Asked on May 06, 2016 at 12:00 PM

    I can still see them if I go into Jotform but they are not coming into our email accounts anymore can you please help.?

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    david
    Answered on May 06, 2016 at 12:10 PM

    I checked our logs for the email address in your most recent form and indeed, the emails were failing to be sent.  It looks like your address was rejecting emails or was unavailable for a period of time.  This resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening in the future, please see this guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues