What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm not getting notification mail when a visitor submit my form

    Asked by SUDHIRSONI on May 06, 2016 at 12:40 PM

    I'm not getting notification mail when a visitor submit my form where as visitor getting a response mail 

    Page URL:
    https://www.jotform.com/Sudhirsoni/contactus

    notification mail Getting a not getting
  • Profile Image
    JotForm Support

    Answered by BDAVID on May 06, 2016 at 12:53 PM

    I just checked your form and it does not have any email notification on it:

    Here is how to create one: https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Once completed, do a real submission in order to test it. If you don't receive it, please check your spam folder. 

    Also, you can check if the email went to bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com