I'm not getting notification mail when a visitor submit my form

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    SUDHIRSONI
    Asked on May 06, 2016 at 12:40 PM

    I'm not getting notification mail when a visitor submit my form where as visitor getting a response mail 

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    BDAVID
    Answered on May 06, 2016 at 12:53 PM

    I just checked your form and it does not have any email notification on it:

    Here is how to create one: https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Once completed, do a real submission in order to test it. If you don't receive it, please check your spam folder. 

    Also, you can check if the email went to bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com