What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    1 of 20 Submissions?

    Asked by Carlos on March 10, 2012 at 02:19 AM

    Hello!. I just tested the form (free plan) and instead of showing 1 of 100 submissions it shows 1 of 20, why?. Thanks!

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    JotForm Support

    Answered by liyam on March 10, 2012 at 02:28 AM

    Hello, Carlos.  Guest users are allowed only to receive up to 20 submissions per month.  You should sign-up (having your own username) so that your submissions capacity will increase to 100 submissions for free users.

    To create an account, you should click the long orange button on the lower right part of the page, just below the login form fields (username and password fields).  If you already created your own account, please make sure that you are logged in before you start creating your forms.


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    Answered by pinoytech on March 10, 2012 at 02:28 AM


    In addition to Liyam's statement, I found out that your using Guest acount. Note that the Guest account is only given 20 regular submissions per month.

    You should convert your account into a Free account in order to enjoy the following free of charge:

    JotForm username and password
    100 regular submissions
    10 SSL submissions
    10 payment submissions
    100 MB file upload space
    unlimited forum support 
    unlimited number of forms  

    To do so, please click here for instructions on how to 'upgrade' to a Free account. Remember to ue the same email address so that the forms you created using the Guest account will be carried over to the new Free account.

    Please do not hesitate to contact us for any questions or issues you may have while using JotForm. We apologize for the confusion. Thanks again and enjoy using JotForm!