1 of 20 Submissions?

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    Asked on March 10, 2012 at 02:19 AM

    Hello!. I just tested the form (free plan) and instead of showing 1 of 100 submissions it shows 1 of 20, why?. Thanks!

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    Answered on March 10, 2012 at 02:28 AM

    Hello, Carlos.  Guest users are allowed only to receive up to 20 submissions per month.  You should sign-up (having your own username) so that your submissions capacity will increase to 100 submissions for free users.

    To create an account, you should click the long orange button on the lower right part of the page, just below the login form fields (username and password fields).  If you already created your own account, please make sure that you are logged in before you start creating your forms.


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    Answered on March 10, 2012 at 02:28 AM


    In addition to Liyam's statement, I found out that your using Guest acount. Note that the Guest account is only given 20 regular submissions per month.

    You should convert your account into a Free account in order to enjoy the following free of charge:

    Jotform username and password
    100 regular submissions
    10 SSL submissions
    10 payment submissions
    100 MB file upload space
    unlimited forum support 
    unlimited number of forms  

    To do so, please click here for instructions on how to 'upgrade' to a Free account. Remember to ue the same email address so that the forms you created using the Guest account will be carried over to the new Free account.

    Please do not hesitate to contact us for any questions or issues you may have while using JotForm. We apologize for the confusion. Thanks again and enjoy using Jotform!