What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why did the notifier on my form stop working yesterday?

    Asked by rrupert on May 06, 2016 at 01:56 PM

    The autoresponder is okay (I think?), but the notifier stopped sending messages yesterday.

    Page URL:
    https://form.jotform.com/60995636226970

    emails Notification notifier
  • Profile Image

    Answered by rrupert on May 06, 2016 at 01:57 PM

    I tried to add some screen shots. Didn't include them.

     

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    JotForm Support

    Answered by liyam on May 06, 2016 at 02:17 PM

    Hello rrupert,

    As of checking your email logs, I see two failed emails in it. However, I do not see your email in our bounce list as of yet. 

    As a measure, can you try logging in to your webmail account and add noreply@jotform.com to your address book?

    An alternative measure is if you have another email address which you can use as sender for your email notifications, you can setup an SMTP to your account and use it as sender.

    If after doing any of these and the problem persists, please do let us know so we can look into this further.

    Looking forward to your updates.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by liyam on May 06, 2016 at 02:26 PM

    Hello again, rrupert.

    You can add screenshots by clicking that portrait icon

     

    Click the folder icon

     

    Then upload the image that you wish to share here

     

    If you have other questions, please do let us know.

    Thanks.

  • Profile Image

    Answered by rrupert on May 07, 2016 at 12:11 AM

    I should have received an email from your reply to this question. I never did. I don't seem to be able to receive any emails from jotform at all.

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    JotForm Support

    Answered by liyam on May 07, 2016 at 12:33 AM

    Thanks for your response, rrupert.

    Have you checked your junk mail folder? I have checked the last logs and both claim that the emails were sent.

    If you are using an email client application such as MS Outlook, Eudora, or anything that requires to configure to download emails, please log in on your webmail instead and check the junk mail folder there. The reason for this is because your email client only download emails that land to your webmail's inbox. Anything else are disregarded.

    If you have questions, please do let us know.

    Thanks.

  • Profile Image

    Answered by rrupert on May 07, 2016 at 01:59 PM

    There was big delay. The emails came through about 14 hours after you posted. I received a couple of notifications from form, as well. Looks like it's working again. Must have been something with my email host. Although I was receiving emails from other non-JotForm addresses.

  • Profile Image
    JotForm Support

    Answered by jonathan on May 07, 2016 at 04:47 PM

    Hi,

    Thank you for taking the time updating us on the status. Good to know that issue is resolve and emails were now available.

    I cannot find the means to check if a sent email is delayed or not on our end. We can only see if sent or not sent -- if there is issue with the email.

    But one tool that can also help you identify if there is problem with your outgoing submission email, is by reviewing the emails being sent from your form and email account.

    You can review the Email sent history logs on your account.

    User guide: How-to-View-All-Your-Form-Email-History

    Feel free to contact us again anytime should you require further assistance.

    Regards