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    Required field is empty in submission data

    Asked by carmela00 on May 06, 2016 at 04:58 PM

    Hi I need to include a field for identity card (or passport) and i can´t. I tried it with a text box but when I fill the field, come empty.

    Thanks in advance.


    Page URL:

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    Answered by victor on May 06, 2016 at 06:01 PM

    When reviewing the form I noticed that you have a field call RUT. I am assuming this an identification number given to everyone in your country.

    I notice that you make this field required. This will obligate all users to fill in the field.

    If you require additional assistance, please let us know.


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    Answered by carmela00 on May 06, 2016 at 06:45 PM
    Hello Victor, I've put the required field.
    The problem is that arrives empty, i attached image.
    2016-05-06 18:00 GMT-04:00 JotForm :
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    JotForm Support

    Answered by BDAVID on May 06, 2016 at 07:56 PM

    The image did not come, here is how to add an image on support forum: https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum 

    On regards of the empty field, I just tested it and it worked: https://www.jotform.com/help/269-How-to-view-Submissions 

    It was not possible to submit it empty since the field is required. Please try again.

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    JotForm Support

    Answered by BDAVID on May 06, 2016 at 07:58 PM

    Also, you could embed the form using the Iframe method to avoid any problem that could cause the bypassed of the required feature.

    Get a fresh Iframe code: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Before you embed the code, paste it in a text editor like WordPad, you will notice two part of codes, only copy and embed the Iframe part in your webpage, example:

    Let us know if you need more help.

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    Answered by carmela00 on May 08, 2016 at 04:45 PM
    Hi David.
    The fromulario works. I was not choosing all the fields (I missed the rut)
    in the Notification options and so I do not get the form with data rut.
    Greetings and thank you very much for the help.
    2016-05-06 19:58 GMT-04:00 JotForm :
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    JotForm Support

    Answered by jonathan on May 08, 2016 at 04:50 PM

    Thank you for updating us on the status. We're glad to know it works now and issue resolved.

    Feel free to contact us anytime should you need further assistance.