What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account was suspended for storing credit card info

    Asked by DANIEL  on May 06, 2016 at 07:36 PM
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    JotForm Support

    Answered by Kevin_G on May 06, 2016 at 08:58 PM

    I have tried to find an account, but I had no luck, please provide us with your username or with the link to one of your forms so we will be able to check the form and activate your account, also if you are able to log in remove all those fields related to CC information and use one of our payment integrations instead: http://apps.jotform.com/category/payment_processing

    Also, take a look to our terms you will find that there is stated what you cannot ask in your forms and that your account will be suspended if you are asking for this kind of information: http://www.jotform.com/terms/

    Provide us with the link to your form or your username, we will check your account.