What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The template I use still has the creator's info inside

    Asked by Dawn Dooley on May 07, 2016 at 04:44 AM

    I used a template on your site. My friend used the form and hit submit and the ladies info that made the template came up after she hit submit as seen in the pic. How do I get that off? 

    Screenshot
    template how used how do i
  • Profile Image

    Answered by Carina on May 07, 2016 at 05:10 AM

    Unfortunately the screenshot you sent is not visible. You can try uploading again the screenshot.

    If the information you mention is displayed in the browser's window after submitting the form then you probably need to edit the thank you page:

    http://www.jotform.com/help/211-Setting-Up-the-Thank-You-Page 

    If the information you mention is received via email then it is necessary that you edit the email notification or the auto-responder:

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder 

    If the problem persists please let us know the form's url, so we can investigate further this situation.

    Let us know if we can assist you further.