What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Data lost after registring for a free account

    Asked by Beamix on May 07, 2016 at 06:14 AM

    Hi,

     

    First I created a form without loging in to Jotform. After I had a warning I'm almost out of data space, I decided to sign an account in. My form succesfully went on the account, but the form submissions I already had are gone. I have just this with al the submissions: http://prntscr.com/b1a7nf (screenshot, no virus)

     

    Can someone help me to get the submissions back?

     

    Thanks, 

     

    Florian

    after a data lost Submissions JotForm thanks href
  • Profile Image

    Answered by Carina on May 07, 2016 at 07:17 AM

    Please try logging in to your account via the url:

    http://eu.jotform.com 

    Let us know if the problem persists.

  • Profile Image

    Answered by Beamix on May 07, 2016 at 07:24 AM

    Hi,

    First of all thinks for the fast response.

    I've got still the same problem. The new submissions I get today (after the upgrade from no account to a free account) are working well, but the ones I had already received are still like in the print screen I showed. 

     

    Florian

  • Profile Image

    Answered by Carina on May 07, 2016 at 07:47 AM

    I can replicate the same situation. I have forwarded this to our developers so they can analyse it better.

    We will contact you via this thread once we have more details.

    Let us know if we can assist you further.   

  • Profile Image

    Answered by Beamix on May 07, 2016 at 08:49 AM

    Hi,

     

    Thanks for your help! I enjoy working with Jotform! PS: Maybe it is good to know I'm using the Dutch translation.

     

    Regards,

     

    Florian

  • Profile Image
    JotForm Developer

    Answered by erhan on May 10, 2016 at 09:30 AM

    Hi,

    You problem has been solved. Please do not hesitate to contact us any further questions.

    Best.

  • Profile Image

    Answered by Beamix on May 11, 2016 at 08:29 AM

    Hi,

     

    Thanks for the excellent service! 

     

    Florian