Why has the pdf option stopped working on my form?

  • premierdepogrl
    Asked on May 7, 2016 at 9:44 AM

    I always got a pdf of my form that I could d/l along with an option to edit the submission ~ both of these were at the very bottom of my form and they have disappeared.  I went in and checked the pdf box repeatedly and saved it but nothing changed when I tested the form.  As for the option to edit the submission, I don't even see that as an option anymore!!!  HELP!!!  here is what I want it to be like again!  Why did it change???Why has the pdf option stopped working on my form?  Image 1 Screenshot 20

    Jotform Thread 834506 Screenshot
  • Nik_C
    Replied on May 7, 2016 at 11:08 AM

    I did a test submission on your form I and I received all fields including PDF link and Edit link.

    Why has the pdf option stopped working on my form?  Image 1 Screenshot 20

    So I'm not sure why you're not seeing, I checked the body of your Notifier email and those two fields are there. Could you please try to submit again and lt me know if the issue persists, also it would be good if you could send us screenshot of the email that you received so we can check.

    Thank you!

  • premierdepogrl
    Replied on May 7, 2016 at 11:45 AM
    yeah, I figured it out!
    thanks
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  • Nik_C
    Replied on May 7, 2016 at 12:02 PM

    I'm glad you were able to resolve the problem.

    Do not hesitate to contact us if you have any concerns we'll be happy to assist you!

    Cheers.