What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I configure the payment wizard to connect with my stripe account?

    Asked by dweinapple on May 07, 2016 at 06:54 PM
  • Profile Image
    JotForm Support

    Answered by jonathan on May 07, 2016 at 07:02 PM

    We apologize as we have not updated the user guide yet  How-to-Integrate-Stripe-with-your-Form for the new Form Builder interface. We will update it soon.

    But a few details is quites still similar...

    When you add the Strip payment tool on the form, it will immediately open the configration sceen. In the screen, you can click on the blue button with Stripe text on it. This will launch the screen for connection and authentication of Stripe account.

     

    Once connection and authentication setup is done, it will go back to proceed the form payment integration.

    Hope this help. Let us know if this did not resolve the issue. 

     

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    Answered by dweinapple on May 07, 2016 at 08:45 PM
    Hi Jonathan - thanks for the quick response and the user guide ! I think
    I may want to use either the cookie order form or the cookie donation form
    How do I find those?
    I don't have a secret API or a publishable key - how do I get those? I
    don't have to sign up for a merchant account, right?
    If not, I think one of those forms will probably work. We're asking
    sponsors to check boxes of the levels of sponsorship they want.
    I did click the blue button to open the stripe integration wizard, but it
    didn't open the connection screen or authentication setup. I got that
    second screenshot that I sent you.
    At the moment, I'm considering having them just submit the form and I'll
    contact them later for payment info. We need to get this thing set up
    soon..!
    ____________________________
    Devora Weinapple, MFT, ATR-BC, MA
    LIC #81558
    Psychotherapist and Board Certified Art Therapist #12-219
    President - Northern California Art Therapy Association
    (NorCATA)
    *NorCATA is a chapter of the American Art Therapy Association
    *
    ...
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    JotForm Support

    Answered by Kiran on May 07, 2016 at 09:44 PM

    I may want to use either the cookie order form or the cookie donation form. How do I find those?

    You may clone the form to your account by using the link provided in the guide provided by our colleague. 

    I don't have a secret API or a publishable key - how do I get those?

    It is not necessarily required to integrate Stripe to your JotForm by using API keys. You may connect to your Stripe account after clicking on Connect with Stripe (Blue button) in the integration wizard. If you want to connect using API keys, you may get them from the Stripe Dashboard > Your Account (top-right corner) > Account settings.

    I don't have to sign up for a merchant account, right?

    I don't think Stripe has separate plans for merchant and user accounts. You'll just need to fill in the required information related to your business setup and to authorize Stripe to collect payments.

    The authorization window will be opened only if you are already logged into your Stripe account on the same browser. 

    Hope this information helps! If you need any further assistance, please let us know. We will be happy to help. 

     

     

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    Answered by dweinapple on May 07, 2016 at 10:45 PM
    Will you guys be working tomorrow ? You know I'm not a programmer - I hope its something I will understand. I'll be home late tonight and can work on it a bit tomorrow and Monday. Probably will have more questions .. Thx!
    ____________________________
    Devora Weinapple, MFT, ATR-BC, MA
    LIC #81558
    Psychotherapist and Board Certified Art Therapist #12-219
    President - Northern California Art Therapy Association(NorCATA)
    NorCATA is a chapter of the American Art Therapy Association

    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on May 07, 2016 at 10:52 PM

    On behalf of my colleagues, you are welcome. Yes, we are 24/7 support. Contact us anytime you want to, we will be glad to assist you.

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    Answered by dweinapple on May 14, 2016 at 10:57 PM

    Success!!   I changed the Stripe setting from Test mode to Live mode, and set a test product at a price of $1.00.  I ran my credit card through it and came out with this result:

    I still have one question:  I cloned the Stripe Example: Cookie Order Form and renamed it to Sponsor Order Form, but the result in the submission list still shows the "Cookie Order Form"!
  • Profile Image
    JotForm Support

    Answered by EltonCris on May 15, 2016 at 01:19 AM

    Great! Glad to hear that it worked now.

    With regards to your other question, we will answer it here https://www.jotform.com/answers/839450.