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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to send a separate notification when a different option is selected?

    Asked by Bola  on May 07, 2016 at 07:42 PM

    Hello we want a waiver form notification  where, once someone declines the insurance. 

    It will automatically  send them a separate  notification saying they declined insurance waiver. 

     

    We have a travel agency - question would be

    Would you like Travel Insurance - yes or no. 

    We want a function if they answer no it sends them a notice.

    In addition to sending them a confirmation once they submit their travel information. 

    What is the best way to do this. 

    We thought adding a waiver would be the best way. 

    waiver waiver form hello addition information OR
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    JotForm Support

    Answered by Kiran on May 07, 2016 at 08:50 PM

    I understand that you want to send a different notification when the user selects a different option on your form. If so, it is possible by adding some conditions to the form and having different notification.

    Firstly, we'll add a separate notification to the form.

    Now, add a condition to send this notification when the option is selected as No. 

     

    Please see the demo form below:

    https://form.jotform.com/61277437899979

    Please feel free to clone the form to your account to see how it works.

    If you are referring to something different or need any further assistance, please let us know. We will be happy to assist. 

  • Profile Image
    JotForm Support

    Answered by Kiran on May 07, 2016 at 08:56 PM

    It seems that you are still using a guest account. We request you to register for a free account that helps in managing all your JotForms from your account and receive up to 100 submissions in a month.

    Thanks!

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    Answered by bolabola on May 19, 2016 at 10:15 AM

    Thank you so much. How do I add a message in the autoresponder. Saying you have declined travel insurance and put  more information about them agreeing to decline insurance. We have a sub account we pay for, so am a member already. Again thank you and please let me know how can i add a personal auto response message. 

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    JotForm Support

    Answered by Kiran on May 19, 2016 at 11:55 AM

    I understand that you want to send an email to the form filling person with a custom message. If so, since it is not possible to use the same auto-responder with a different message, you'll need to add a separate auto-responder with the required message and send it using conditions as mentioned in the earlier post. 

    Hope this information helps! If you need any further assistance, please let us know. We will be happy to help. 

  • Profile Image

    Answered by bolabola on May 19, 2016 at 12:00 PM

    So please help me to understand. how can i modify the autoresponder? "All I want the condition to say is - you have declined insurance in the auto responder. Is there not a message section where I can place that in the auto responder? If you are saying no, then how do I add another multi condition. So sorry don't understand coding. 

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    JotForm Support

    Answered by Charlie on May 19, 2016 at 01:08 PM

    I strongly suggest checking the following links to help you get familiar with our settings:

    JotForm allows you to setup two kinds of email alerts. A notifier and an autoresponder. You can add multiple of these in your form. Here's a guide to learn more about it: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings 

     

    Now if you want to conditionally send those email alerts based on a user input, then it is possible by adding conditional logic on them. To learn more about conditional logic, please check this guide: https://www.jotform.com/help/57-Smart-Forms-Using-Conditional-Logic 

    Here's a specific guide on how to send email recipients based on a user input: https://www.jotform.com/help/167-How-to-Send-Email-Based-on-Selection 

     

    In your case, you can setup two autoresponder. 

    "Autoresponder1 - Approved": Conditionally send this if insurance waiver is set to "Yes"

    "Autoresponder2 - Declined": Conditionally send this if insurance waiver is set to "No"

     

    As explained on the first link, you can create custom message on your autoresponder, if you check the settings, you'll see the text editor on it.

     

    I hope that helps.