I received an email stating I reached my API limit but I never received any submissions!

why did I receive am email stating that I reached my API limit of 1000 when I have not receive anything at all and this week I only received a total of like 4 forms! please explain to me why I am getting this email and then fix the problem. 

The API limits are reset on a daily basis. If you reach the limit before the day ends, you have 2 options:

First, you can upgrade your account to a larger plan. You are currently on the Economy plan. So your option would be to upgrade to Gold.

Second, just ask the support team to reset it, however, the turnaround time can be 1-2 hours. You may ask us in advance before the limit it reached.

Here are the API limits according to plan subscriptions.

Free: 1000

BRONZE:10,000

SILVER: 40,000

GOLD: 100,000

API limit counts the number of times APPS on your forms are called. Please note that the API limit is different from your submission limit. I have reset the API limit for your account and you may disregard the email you have received.

Let us know if you need any further assistance. Thank you.

I received the same email tonight about the limit being reached yet NO ONE is clicking on or using my forms and I'm not even logging into the account. I've only had 3 hits on my site, so something is going on and I have nothing to do with it. Please figure this out, as I have been using jotform for awhile and never had these issues.
Thank you for your business,
Kristin
Expertcreditsweeps.com
Kristin@expertcreditsweeps.com
C: 845.481.0780
F: 888.347-6349
Secure Credit Sweep Form
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Biweekly Question Submission
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This program is not a method to avoid paying your existing or future debts. If you created the debt, you are responsible to repay that debt. We will not support, facilitate, nor condone any fraudulent activity. The information here is informational purposes only and for you to use at your own risk. We are not lawyers or any legal services. We have a non refund policy because of the costs associated with processing your credit repair.
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We are sorry for the inconvenience this may caused you. We updated our system to send users an email whenever they are in the limit and the limit resets daily midnight (EST). However, when I checked your account I see that you didn't reach our API limit. Please, ignore that notification. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

I received another notification a few minutes ago that I reached the api limit again
Thank you for your business,
Kristin
Expertcreditsweeps.com
Kristin@expertcreditsweeps.com
C: 845.481.0780
F: 888.347-6349
Secure Credit Sweep Form
Secure Payment Form
Biweekly Question Submission
Blog
This program is not a method to avoid paying your existing or future debts. If you created the debt, you are responsible to repay that debt. We will not support, facilitate, nor condone any fraudulent activity. The information here is informational purposes only and for you to use at your own risk. We are not lawyers or any legal services. We have a non refund policy because of the costs associated with processing your credit repair.
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Apologies for the inconvenience. Our system is set to send users an email when they reach their API limit. I checked your account and I can see that you didn't reach our API limit. Since you didn't reach the limit, please simply disregard the notification that you received.

If you need further assistance, please let us know.

Hello BellaV,

I have moved your question to a new thread and you will be answered here:  https://www.jotform.com/answers/883657 

Thank you!