What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Single form for multiple products

    Asked by itechnosoft on May 08, 2016 at 03:30 AM

    Hi there

    Example scenario:

    I would like multiple product information pages to be sent to a single form however when the link comes from Product 1, the form should have product 1 automatically selected. Same with the autoresponse, if product 1 and product 2 were selected it would send out info based on the products selected. Ideally we do not like to create a form and response for each product.

    Website --> Prod 1 -->Single Jot Form (product 1 automatically selected on Jotform) --> on submit --> notification and info about product 1 only (eg: download link for product 1)

    --> Prod 2 -->Single Jot Form (product 2 automatically selected on Jotform) --> on submit --> notification and info about product 2 only (eg: download link for product 2)

    --> Prod 3  -->Single Jot Form (product 3 automatically selected on Jotform) --> on submit --> notification and info about product 3 only (eg: download link for product 3)

    Or if the user goes to the form and selects 2 products then the information for those specific products go in the email within a single notification.

    Is this possible?

    single form create a form download link autoresponder change email condition parameters URL links emails
  • Profile Image
    JotForm Support

    Answered by Mike_G on May 08, 2016 at 07:02 AM

    This would be possible. 

    For automatically selecting a product when the link came from that specific product. You can Prepopulate-Fields-to-Your-JotForm-via-URL-Parameters

    Like this:

    Product 1

    Product 2

    Product 3

    After following the steps in the guide above, you will be able to construct a link(URL) with parameters that will automatically select a specific product. You will use that link in your Products web page.

    Notice that the sample product links I have above is the same form.

    With regards to sending autoresponders to submitters, you may need to create multiple autoresponders especially if the content of the email is entirely different for each product. Then, with the help of condition, we can assign a specific autoresponder to be sent out if a specific or multiple products are selected.

    Here's how it works.

    1. Create your autoresponders

    2. Add conditions that would send an autoresponder to submitters base on the product they have selected.

    By the way, when two products are selected, two autoresponders will be received by the person who submitted your form.

    You can try to make a separate autoresponder for multiple product selections, however, this would not be ideal if you will have many products because you will need to create an autoresponder for each product combination. For example, one autoresponder if Products 1 and 2 are selected and another if Products 1, 2, and 3 are selected and so on...

    The advantage of this is it would be easy for you to edit a specific autoresponder for a specific product as needed.

    I'm thinking of a workaround that will just let you create one autoresponder that automatically updates depending on the product being selected. I'll get back to you once I have tested it. In the meantime, you can check the workaround above and I hope it helps. If you have questions, please feel free to let us know. Thank you.

  • Profile Image
    JotForm Support

    Answered by Mike_G on May 08, 2016 at 07:13 AM

    By the way, here is the form I have used for testing the workaround above.

    https://form.jotform.com/61282408796969

    Feel free to clone it with the help of this guide, How-to-Clone-an-Existing-Form-from-a-URL, so you can better explore it.

    Also, you can make a test submission on that form using the product links above and check your email for the autoresponders.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by Mike_G on May 08, 2016 at 08:55 AM

    I forgot to mention, you can only test my form above if you have a PayPal sandbox (buyer).

    With regards to the other workaround, I have mentioned above, it will require you to create multiple conditions for it. When a product is selected, a text (Product's name) will be passed to a textbox. Note that this textbox is hidden on the form.

    You may need to construct a separate condition for each combination of two or more products selection.

    Here's how it works. Note: I have unhid the "Product Selected" textbox for testing purposes.

    As for the email autoresponder, here's what you need to do.

    Here's a sample of the email autoresponder when received.

    I hope this helps. Let us know if you need any further assistance. Thank you.

  • Profile Image

    Answered by itechnosoft on May 15, 2016 at 12:33 PM

    Thanks a lot, helped!