What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Thank you message not showing up

    Asked by mattbanes on May 08, 2016 at 08:46 AM

    Hello...thanks for fixing my last issue. Now I can not see a thank you message after submitting the form on the page below. The form works fine and I receive am auto response but no thank you refreshes on the page after submitting. Please help. 



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Jan on May 08, 2016 at 10:22 AM

    I was able to replicate the issue. It seems that the height changes after hitting submit. Here's a screenshot:

    Can you please try using this iframe code:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/61114074237952" frameborder="0" style="width:100%; height:1172px; border:none;" scrolling="no"> </iframe> 

    As you can see, it doesn't have the normal script element below the iframe. I removed it and use the iframe code only. I also specified the height.

    Hope that helps. Thank you.

  • Profile Image

    Answered by mattbanes on May 08, 2016 at 11:45 AM
    Should this be changed in Jotform or on my blog?

  • Profile Image
    JotForm Support

    Answered by Jan on May 08, 2016 at 12:28 PM

    You should do it on your blog where the form is embedded.