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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Payments not completed

    Asked by markloeb on May 08, 2016 at 09:24 AM

    I have a form that is basically designed to collect information and arrange for payment by paypal.   It's very similar to other forms that are functioning but this one does not seem to work. All 17 people that have tried to pay have not been able to complete it.  When I have tried it myself it works, but at a much smaller fee (I gave myself a 99% discount since I am trying to experiment, not trying to move money around).

     

    Help- this is a project threatening problem.

     

    Page URL:
    http://bit.ly/makerrent

    not completed payments payment not complete IPN incomplete payments
  • Profile Image
    JotForm Support

    Answered by Jan on May 08, 2016 at 11:18 AM

    I checked your form submissions and I saw that there are 20 incomplete payments. It is possible that the problem is within the Paypal account's IPN settings.  Please make sure that the IPN is enable in your PayPal. Here's a guide: How-to-Enable-IPN-for-Paypal

    Related guide: Paypal-Incomplete-Payments-FAQ

    If there are still any issues, let us know. Thank you.

  • Profile Image

    Answered by markloeb on May 08, 2016 at 11:35 AM

    My other forms seem to work perfectly, and when I have used the form it works for me.  I just added https://www.jotform.com/ipns/paypal.php as the IPN setting.  Hopefully this works.  Not sure how to test it since it already works for me but does not work for others.

     

    Coult it be the amount?  Since the other forms are all under $20 and this one is at least $50?

  • Profile Image

    Answered by markloeb on May 08, 2016 at 11:42 AM

    OK- that didn't work.  Paypal tells me that the IPN setting is not getting a response.  Does it help to clarify that the payments are not going through to paypal, and that the applicants are telling me that they never get to the paypal screen?

     

    I switched the ipn setting to my email address since paypal turned IPN off using the other setting saying it was not valid.

     

     

  • Profile Image
    JotForm Support

    Answered by Jan on May 08, 2016 at 12:00 PM

    I did a test submission on your form and it redirects me to the check out PayPal page. Here's a screenshot:

    I noticed that the PayPal account has a domain of "aool.com". Is that correct? Please make sure that the spelling is correct. Probably, it is the reason why it is not connecting to your PayPal account.

    Hope that works. Thank you.

  • Profile Image

    Answered by markloeb on May 08, 2016 at 12:45 PM
    I think you solved it- the wrong email address on the form. THANKS.
    Mark Loeb
    Integrity Shows
    313 486 2666
    734 216 3958
    Po Box 21667
    Detroit, MI 48221
    mark@integrityshows.com
    Fax 866 735 2293
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on May 08, 2016 at 01:02 PM

    You are welcome. Glad to hear that the issue is now resolved. Let us know if you need further help. Thank you.