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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Integration: Getting an error message upon form submission

    Asked by ownthegoal on May 08, 2016 at 10:42 AM

    I am trying to create a very simple registration form allowing users to pay via PayPal.  I have set up my business PayPal account and have done the integration via the Jotform but when I try to test it an error comes up.  I am testing it by enabling the form and then viewing the form.  It seems like there is probably a very simple solution and I am over analyzing but I am stumped.  Any assistance you can provide would be great.  I cannot upload a screenshot of the error message because it only flashes on the screen when I hit the submit button.

     

    https://form.jotform.com/61274569479168.

     

     

    PayPal integration integration PayPal error message submit
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    JotForm Support

    Answered by Mike_G on May 08, 2016 at 11:23 AM

    I would like to apologize for any inconvenience. I understand that you cannot take a screenshot of the error message you're getting, but is it possible for you to somehow get what it says? Also, to my understanding you're viewing your form as stand-alone(not embedded), is that correct? And another thing, the error message only appears after you press the submit button, is that right? Is it okay if we try to make a test submission(but not make the actual payment on PayPal page) directly on your form just to check the error message? 

    We will wait for your response. Thank you.

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    Answered by ownthegoal on May 08, 2016 at 11:52 AM

    The error message says:  There are errors on this form.  Please fix them before continuing.  However all fields that are required are filled.  

    Yes, I am viewing my form as a stand-alone, it is not embedded.  

    The error message only appears after I press the submit button.  

    Yes, please feel free to make a test submission.  

     

    I have to think it is an error with the payment integration.  

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    JotForm Support

    Answered by BDAVID on May 08, 2016 at 12:28 PM

    Upon cloning your form, and further testing, I found out that the issue is related to the Terms and Conditions widget. Simply, delete it, and add a new one back. That will solve the problem:

    Let us know if you need more help.

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    Answered by ownthegoal on May 08, 2016 at 01:03 PM

    I am still receiving the error.  I have deleted the widget and added a new one back.  I have cleared my cache as well.  

     

    Is there a trick to the terms and conditions?  I don't want to embed a link within it so I have not bracketed anything and I have removed the example URL in the widget setup.  

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    JotForm Support

    Answered by BDAVID on May 08, 2016 at 01:05 PM
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    Answered by ownthegoal on May 08, 2016 at 01:08 PM

    I just removed the Terms and conditions widget and added a check box.  That cleared it up.

     

    Thanks

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    JotForm Support

    Answered by BDAVID on May 08, 2016 at 01:30 PM

    Glad to know that solved the problem, open a new thread if you need anything else, we will be glad to assist you.