- ownthegoalAsked on May 08, 2016 at 10:42 AM
I am trying to create a very simple registration form allowing users to pay via PayPal. I have set up my business PayPal account and have done the integration via the Jotform but when I try to test it an error comes up. I am testing it by enabling the form and then viewing the form. It seems like there is probably a very simple solution and I am over analyzing but I am stumped. Any assistance you can provide would be great. I cannot upload a screenshot of the error message because it only flashes on the screen when I hit the submit button.
- JotForm SupportMike_GAnswered on May 08, 2016 at 11:23 AM
I would like to apologize for any inconvenience. I understand that you cannot take a screenshot of the error message you're getting, but is it possible for you to somehow get what it says? Also, to my understanding you're viewing your form as stand-alone(not embedded), is that correct? And another thing, the error message only appears after you press the submit button, is that right? Is it okay if we try to make a test submission(but not make the actual payment on PayPal page) directly on your form just to check the error message?
We will wait for your response. Thank you.
- ownthegoalAnswered on May 08, 2016 at 11:52 AM
The error message says: There are errors on this form. Please fix them before continuing. However all fields that are required are filled.
Yes, I am viewing my form as a stand-alone, it is not embedded.
The error message only appears after I press the submit button.
Yes, please feel free to make a test submission.
I have to think it is an error with the payment integration.
- JotForm SupportBDAVIDAnswered on May 08, 2016 at 12:28 PM
Upon cloning your form, and further testing, I found out that the issue is related to the Terms and Conditions widget. Simply, delete it, and add a new one back. That will solve the problem:
Let us know if you need more help.
- ownthegoalAnswered on May 08, 2016 at 01:03 PM
I am still receiving the error. I have deleted the widget and added a new one back. I have cleared my cache as well.
Is there a trick to the terms and conditions? I don't want to embed a link within it so I have not bracketed anything and I have removed the example URL in the widget setup.
- JotForm SupportBDAVIDAnswered on May 08, 2016 at 01:05 PM
Please try my cloned version: https://form.jotform.co/61284880614863
You can clone it an use it: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL
- ownthegoalAnswered on May 08, 2016 at 01:08 PM
I just removed the Terms and conditions widget and added a check box. That cleared it up.
- JotForm SupportBDAVIDAnswered on May 08, 2016 at 01:30 PM
Glad to know that solved the problem, open a new thread if you need anything else, we will be glad to assist you.