PayPal Integration: Getting an error message upon form submission

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    ownthegoal
    Asked on May 08, 2016 at 10:42 AM

    I am trying to create a very simple registration form allowing users to pay via PayPal.  I have set up my business PayPal account and have done the integration via the Jotform but when I try to test it an error comes up.  I am testing it by enabling the form and then viewing the form.  It seems like there is probably a very simple solution and I am over analyzing but I am stumped.  Any assistance you can provide would be great.  I cannot upload a screenshot of the error message because it only flashes on the screen when I hit the submit button.

     

    https://form.jotform.com/61274569479168.

     

     

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    Mike_G
    Answered on May 08, 2016 at 11:23 AM

    I would like to apologize for any inconvenience. I understand that you cannot take a screenshot of the error message you're getting, but is it possible for you to somehow get what it says? Also, to my understanding you're viewing your form as stand-alone(not embedded), is that correct? And another thing, the error message only appears after you press the submit button, is that right? Is it okay if we try to make a test submission(but not make the actual payment on PayPal page) directly on your form just to check the error message? 

    We will wait for your response. Thank you.

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    ownthegoal
    Answered on May 08, 2016 at 11:52 AM

    The error message says:  There are errors on this form.  Please fix them before continuing.  However all fields that are required are filled.  

    Yes, I am viewing my form as a stand-alone, it is not embedded.  

    The error message only appears after I press the submit button.  

    Yes, please feel free to make a test submission.  

     

    I have to think it is an error with the payment integration.  

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    BDAVID
    Answered on May 08, 2016 at 12:28 PM

    Upon cloning your form, and further testing, I found out that the issue is related to the Terms and Conditions widget. Simply, delete it, and add a new one back. That will solve the problem:

    Let us know if you need more help.

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    ownthegoal
    Answered on May 08, 2016 at 01:03 PM

    I am still receiving the error.  I have deleted the widget and added a new one back.  I have cleared my cache as well.  

     

    Is there a trick to the terms and conditions?  I don't want to embed a link within it so I have not bracketed anything and I have removed the example URL in the widget setup.  

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    BDAVID
    Answered on May 08, 2016 at 01:05 PM
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    ownthegoal
    Answered on May 08, 2016 at 01:08 PM

    I just removed the Terms and conditions widget and added a check box.  That cleared it up.

     

    Thanks

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    BDAVID
    Answered on May 08, 2016 at 01:30 PM

    Glad to know that solved the problem, open a new thread if you need anything else, we will be glad to assist you.