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majdmklAsked on May 8, 2016 at 12:59 PM
Hi there,
Can you please help me get Feedback Button/Pop-up Forms work in my Muse?
It shows "Unable to generate thumbnail" every time I copy the code to Muse.
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MikeReplied on May 8, 2016 at 1:32 PM
Could you please share a sample web page where the Feedback code does not work right? The source code inspection might help in our troubleshooting.
You may also try to add the Feedback Script into a head section of the site to see if that makes any differences:
Thank you.
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majdmklReplied on May 8, 2016 at 1:49 PM
Hi!
Many thanks for your quick response
Here is a link for a sample page created by Muse with embed "feedback button" form that shows on Muse "Unable to generate thumbnail" but nothing appears on the live page
http://sample-feedbackbutton.businesscatalyst.com/index.html
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David JotForm Support ManagerReplied on May 8, 2016 at 2:14 PM
It looks like the script is not embedded in between the head section of the page, please try placing it there:
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majdmklReplied on May 8, 2016 at 2:24 PM
Hi!
How can I embed the script in between the head section?
I use Muse, not html editor,
Please help!
Many thanks
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JanReplied on May 8, 2016 at 3:05 PM
According to the Adobe support website provided by my colleague Mike, you can paste a script code in the Page Properties.
1. Right click or Ctrl-Click on the page in Plan or Design View.
2. Select Metadata in the Page Properties dialog.
3. Paste the Javascript code into the HTML for <head> field.Hope that works. Thank you.
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majdmklReplied on May 8, 2016 at 3:20 PM
Hello Sir,
Many thanks for the answer. I tried this solution but it looks that the feedback button form does not work in Muse ..
I hope this can be solved in the near future.
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JanReplied on May 8, 2016 at 4:20 PM
The feedback code is working. However, there is a CSS code in your website that hides the button.
Can you please try inserting this CSS code in your webpage in Adobe Muse.
.jotform-feedback-link {
transform-origin: 50% 50% 0 !important;
}You can refer to this page on how you can manually add CSS code in Adobe Muse.
Thank you.