What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Feedback Button & Pop-up forms does not work in Adobe Muse

    Asked by majdmkl on May 08, 2016 at 12:59 PM

    Hi there,

     

    Can you please help me get Feedback Button/Pop-up Forms work in my Muse? 

    It shows "Unable to generate thumbnail" every time I copy the code to Muse.

    feedback code pop-up code adobe muse muse script code html head
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    JotForm Support

    Answered by Mike on May 08, 2016 at 01:32 PM

    Could you please share a sample web page where the Feedback code does not work right? The source code inspection might help in our troubleshooting.

    You may also try to add the Feedback Script into a head section of the site to see if that makes any differences:

    Adobe Muse: HTML for <head>

    Thank you.

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    Answered by majdmkl on May 08, 2016 at 01:49 PM

    Hi!

    Many thanks for your quick response

     

    Here is a link for a sample page created by Muse with embed "feedback button" form that shows on Muse "Unable to generate thumbnail" but nothing appears on the live page

     

    http://sample-feedbackbutton.businesscatalyst.com/index.html

     

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    JotForm Support

    Answered by BDAVID on May 08, 2016 at 02:14 PM

    It looks like the script is not embedded in between the head section of the page, please try placing it there:

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    Answered by majdmkl on May 08, 2016 at 02:24 PM

    Hi!

    How can I embed the script in between the head section?

     

    I use Muse, not html editor,

     

    Please help!

     

    Many thanks

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    JotForm Support

    Answered by Jan on May 08, 2016 at 03:05 PM

    According to the Adobe support website provided by my colleague Mike, you can paste a script code in the Page Properties.

    1. Right click or Ctrl-Click on the page in Plan or Design View.
    2. Select Metadata in the Page Properties dialog.
    3. Paste the Javascript code into the HTML for <head> field.

    Hope that works. Thank you.

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    Answered by majdmkl on May 08, 2016 at 03:20 PM

    Hello Sir,

     

    Many thanks for the answer. I tried this solution but it looks that the feedback button form does not work in Muse .. 

     

    I hope this can be solved in the near future.

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    JotForm Support

    Answered by Jan on May 08, 2016 at 04:20 PM

    The feedback code is working. However, there is a CSS code in your website that hides the button.

    Can you please try inserting this CSS code in your webpage in Adobe Muse.

    .jotform-feedback-link {
    transform-origin: 50% 50% 0 !important;
    }

    You can refer to this page on how you can manually add CSS code in Adobe Muse.

    Thank you.