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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is saying "Form unavailable" after hitting submit and trying to go to PAYPAL site

    Asked by maducie on May 08, 2016 at 09:22 PM

    Our Board Art Jot form  is saying "Form unavailable" after hitting submit and trying to go to PAYPAL site. It worked fine for 2 weeks. then today I noticed it was disabled and re-enabled it. Now it allows you to fill it out, but when going to paypal site it says "form unavailable" We have gotten several emails about this issue. here's the link on our website. 



    Please help! 

    Michelle :)

    Page URL:

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    JotForm Support

    Answered by liyam on May 08, 2016 at 11:08 PM

    Hello Michelle,

    I have just reviewed your form and found that on your settings, you have a submission limit of 12. This is causing the submissions to be rejected and resulting to Form unavailable response.

    What you need to do is simply edit your form and go to Preferences > Form Limits Tab and remove the limits on your Submission Limit. And finally, save your form.

    If you have other questions, please do let us know.