What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    error on V8?

    Asked by marybethj on May 08, 2016 at 09:35 PM

    I am attempting to complete creation of a  form that came from a template from healthcare called alternative medicine patient intake form.  I published the template and mailed it to myself and it worked without any trouble.


    I am unable to 1) preview it- says there is an error   2) use the left side bar fields at all  to edit. I keep duplicating existing fields to keep working. 


    please help me. The software is amazing when it works.

    thank you.


    user name is marybethj


    Page URL:

  • Profile Image
    JotForm Support

    Answered by liyam on May 08, 2016 at 11:11 PM

    Hello Marybeth,

    We apologize for this inconvenience.

    It might have been a minor glitch on a part of the form builder. However after I've made a preview on your form, it now works.

    Please do try and let us know if the problem persists.


  • Profile Image

    Answered by marybethj on May 08, 2016 at 11:45 PM
    Yes! I am just finishing up. The only issue that remains unresolved was my
    ability to use the text fields tools. Everything else was fine. I am very
    happy I discovered jotform.
  • Profile Image
    JotForm Support

    Answered by beril on May 09, 2016 at 03:17 AM

    Hello Marybeth,

    Thank you so much for those kind words and appreciation. We are glad to hear that the issue has been resolved for you. Could you please provide us more details of your concern? At that time, we can assist more properly with pleasure. We'll wait for your response.