Google Spreadsheet Integration missing information

  • Profile Image
    snit99
    Asked on May 08, 2016 at 09:51 PM

    Please excuse the look of my form.  This is in the beginning stages.  I wanted to test to see what the integration would look like before continuing on.

    I am having trouble with the integration to Google Spreadsheet.  

    I have read many posts regarding this issue in the forum.

    This is what I have done so far:

           - Removed Integration, then connected again.

           - Cleared Cache and browser history from both Chrome and Safari

           - removed integration again.  then connected again.

     

    When you click on the furthest right column in the Google Spreadsheet "Edit Submission", it shows the form with all the numbers filled in.  But on the spreadsheet, the numbers are not filled in.

    Also, the "Submission Date" and "Date Submitted" format has changed.  I don't know why.  I do like the look of the latter better, but it really doesn't matter.  I do not know why the formatting changed.

    BUT more importantly, I would like to know why the integration is no long working.  

  • Profile Image
    liyam
    Answered on May 09, 2016 at 12:23 AM

    Hello,

    Thank you for reporting your concern to us.

    I have made my series of tests and apparently, like the one you're experiencing, I'm not able to populate the cells which are set for the field matrix even if I have them properly filled upon my submission.

    However, the possible problem I see is that your matrix field has no label in it. As a fix, please try adding a label in it, and if you really do not want to show a label, we can hide it by inserting this code via CSS injection:

    #label_17 {
    display: none;
    }

    Looking forward to your updates.

    Thanks.