What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I upgraded but it is not shown on my account page. Says I still have free account

    Asked by mpetrigo on March 10, 2012 at 06:03 PM
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    Answered by ItalyTech on March 10, 2012 at 06:33 PM
    mpetrigo Account: PREMIUM Status: ACTIVE


    I see that your account is premium and not free. Please logout and login again. Thanks. Alessandro

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    Answered by pinoytech on March 10, 2012 at 08:44 PM


    In addition to ItalyTech answer, make sure that once you logout to your account delete your browsing cache and cookies first before logging in.

    Thank you!