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  • Profile Image

    How to reset this account password

    Asked by SBTIZA  on May 09, 2016 at 01:48 AM

    I've been trying to reset the password for 

    User Account: SBTIZA  associated with following email

     

    application@softstartbti.co.za

    Page URL:
    www.softstartbti.co.za

    account password how email user account
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 09, 2016 at 04:46 AM

    Hello SBTIZA,

    Upon checking our records, I found that there are 2 accounts "SBTIZA" & "fbiza" associated with your email address application@softstartbti.co.za.

    It seems you have created two more thread for same issue. The reason why you do not receive the password reset instructions email is because your email address ended up in our bounce list for following reasons:

    Result: 

    application@softstartbti.co.za is IN 

     

     the bounce list 

     

    Reason(s) : smtp;550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at http://support.google.com/mail/bin/answer.py?answer=6596 f27si3423978yho.56 - gsmtp

    I have removed this email address from our bounce list but you need to take a closer look at the bounce reason and ensure that this email address is valid. 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!