What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Upon checking our records, I found that there are 2 accounts "SBTIZA" & "fbiza" associated with your email address firstname.lastname@example.org.
It seems you have created two more thread for same issue. The reason why you do not receive the password reset instructions email is because your email address ended up in our bounce list for following reasons:
email@example.com is IN
the bounce list
Reason(s) : smtp;550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at http://support.google.com/mail/bin/answer.py?answer=6596 f27si3423978yho.56 - gsmtp
I have removed this email address from our bounce list but you need to take a closer look at the bounce reason and ensure that this email address is valid.
Hope this helps.
Do get back to us if the issue persists.