What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I received payment form one family for a summer camp and only received their paypal payment email, no jotform.com.

    Asked by heartstringmelodies on May 09, 2016 at 02:31 AM
     Also, I received payment form one family for a summer camp and only received their paypal payment email, no jotform.com.
  • Profile Image
    JotForm Support

    Answered by Charlie on May 09, 2016 at 02:51 AM

    May I know if you have checked your submissions page "Incomplete Payments" list? If you received the payment in Paypal but it was marked as "Incomplete payment" in your submissions page in JotForm, then it is highly possible that your Paypal's IPN is not enabled.

    To learn more about this, please check this guide: https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal 

    I also checked your form and I see that the "Paypal Account" text box has a combination code in there? I am not quite familiar with this, usually the merchant Paypal email is the one added here? Please do make sure that the Paypal email address of your merchant account is the one entered here.

     

    Let us know if the above suggestions help resolved the problem, basically you need to enable your Paypal's IPN and make sure that the merchant Paypal email address is entered in the "Paypal Account" text box. We'll wait for your response.