- JotForm UI DeveloperberilAnswered on May 09, 2016 at 02:59 AM
The screenshots attached to the email response cannot be posted to the forum thread.You must log in to JotForm while you are attaching the screenshots. In addition to that, I've downloaded your submissions as PDF format as you see below.
I am not able to reproduce the same issue that you’re having. It is working properly on my side. We would appreciate it if you could also test it on your side and let us know the result. If this does not resolve the issue, please let us know and we will be glad to take another look.
- mfacpAnswered on May 09, 2016 at 03:16 AM
Thanks for following up so quickly! I've tried to download the PDFs again and had the same issue (please see screenshots below).
Any thoughts on what the problem might be? I've tried from a few different computers.
- JotForm UI DeveloperberilAnswered on May 09, 2016 at 04:34 AM
Thank you for providing the screenshot. There might be several reasons for that issue such as internet connection and caches. To solve that issue quickly, I can send your submissions to your email address which is email@example.com with pleasure. I look forward to hearing from you soon.
- mfacpAnswered on May 09, 2016 at 09:49 PM
I will keep trying from other computers but if I still have no luck it would be great if you could download the submissions as a PDF. We are still taking applications, so no need to do so at this stage.
In the meantime, is there anything you can suggest, in terms of computer settings, that I can adjust to try to fix the problem?
- JotForm SupportBDAVIDAnswered on May 09, 2016 at 11:29 PM
I would suggest you to try downloading by custom time-frame: https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF
As well, try clearing forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache
Let us know if you need more help.
- mfacpAnswered on June 05, 2016 at 01:11 AM
I'm still having trouble downloading my submissions as a PDF (see previous messages). I've tried using a custom date range (1-4 May, 5-8 May etc.) and have also cleared the form's cache but have no luck with either option.
Any suggestions on what to do about this would be much appreciated.
- JotForm SupportliyamAnswered on June 05, 2016 at 02:41 AM
There are instances where it takes time before the prompt to appear. You can try waiting for a maximum of 2 minutes before the prompt for download appears. This is because the PDF takes a while to be created by the system. What I noticed is that it took me more than 30 seconds before the download prompt appeared for downloading a 44-submission pdf file from your submissions page, following your submissions views from June 1-2. You can also try downloading on 2-day view such as what is set on your submissions page right now.
If the problem persists, please do let us know.