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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving submissions

    Asked by victoria caldarera on May 09, 2016 at 12:33 PM

    I asked about not receiving any submission since 4/22/16 and i was answered below....

    It looks like your address was unavailable or was rejecting emails as spam for a period of time.  To prevent further rejected emails, your address was placed on our bounce list.  I removed your address from the list and your notifications should attempt to send once again.


    I still have not received the submissions that were sent in over the past three weeks and it is imperative that I get them... Can this be re sent?


    Thank you.


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    JotForm Support

    Answered by BJoanna on May 09, 2016 at 02:02 PM

    I found your other thread, where my colleague provided you answer you mentioned. 


    When email address is in bounce list email notifications will not be sent. Also when email address is removed from bounce list, email Notifications that previously failed will not be sent. However all new Notifications should be sent to your email address.


    I have submitted your form http://www.jotform.us/form/52375885613161 and my submission was successfully sent to your email address. Did you receive my test submission? 

    Inside of this guide you can find how to remove your email address form bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    You can also see previously submitted data on submission page of your form. Inside of this guide you can find how to view submissions: https://www.jotform.com/help/269-How-to-view-Submissions 

    Hope this will help. Let us know if you need further assistance.