Not receiving submissions

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    victoria caldarera
    Asked on May 09, 2016 at 12:33 PM

    I asked about not receiving any submission since 4/22/16 and i was answered below....

    It looks like your address was unavailable or was rejecting emails as spam for a period of time.  To prevent further rejected emails, your address was placed on our bounce list.  I removed your address from the list and your notifications should attempt to send once again.


    I still have not received the submissions that were sent in over the past three weeks and it is imperative that I get them... Can this be re sent?


    Thank you.


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    Answered on May 09, 2016 at 02:02 PM

    I found your other thread, where my colleague provided you answer you mentioned. 

    When email address is in bounce list email notifications will not be sent. Also when email address is removed from bounce list, email Notifications that previously failed will not be sent. However all new Notifications should be sent to your email address.


    I have submitted your form and my submission was successfully sent to your email address. Did you receive my test submission? 

    Inside of this guide you can find how to remove your email address form bounce list: 

    You can also see previously submitted data on submission page of your form. Inside of this guide you can find how to view submissions: 

    Hope this will help. Let us know if you need further assistance.