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    PDF design: Unable to reduce the height of the image than the original height

    Asked by luntiands on May 09, 2016 at 12:36 PM

    Hey guys,

    Not to be a mood killer... but the pdf customizer seems to be so slow for me... also not intuitive... images also cannot be resized or customized... any thoughts?

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    JotForm Support

    Answered by Kiran on May 09, 2016 at 12:50 PM

    I've tested customizing PDF feature using of my JotForms and it seems to be working fine without any issue at my end. Also, I have tried adding an image and tried resizing it which worked fine. Please see the screencast below:

    If you are referring to something different, please let us know. We will be happy to help.

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    Answered by luntiands on May 11, 2016 at 07:34 PM

    Hello Kiran,

    Correct me if I am wrong but is the image format only set to jpeg? Or are there any other extensions that it allows?

    Please try this one and see if you can adjust the height only. It seems that when you are resizing it both width and height adjust. 


    Also is it possible to customize the table cell background on pdf?
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    JotForm Support

    Answered by Kiran on May 11, 2016 at 09:27 PM

    It should not be an issue using any image format. I've tried using a PNG image and was able to increase or adjust the image height alone. However, it is not allowing to reduce the height than the original height of the image.

    I'm unable to access the image link provided here and it says "Site cannot be reached". Could you check if the website is accessible from your end?

    I'm forwarding the issue with reducing the height of the image to our backend team to take a look. Once we have any update in this regard, you'll be posted here. In the meantime, you may resize the image and then use it in the PDF report.

    The other question with changing cell background is moved to a separate thread and shall be addressed there shortly.


    Thank you!