Unable to publish forms

  • Crossroads123
    Asked on May 9, 2016 at 12:51 PM

    The Publish button is not working. Please advise.

  • BJoanna
    Replied on May 9, 2016 at 2:15 PM

    Sorry for inconvenience this may caused you. 

    I have logged to your account, but I was not able to replicate mentioned issue. When I clicked on Publish button, Publish wizard appeared. 

    Unable to publish forms Image 1 Screenshot 20

    It was probably temporary issue. Please try again and if the issue persist let us know. You can also try to use different browser. I have also cleared your form cache

    Let us know if you need further assistance.

  • Crossroads123
    Replied on May 9, 2016 at 5:20 PM

    I have tried 6 different forms on both Google Chrome and Internet Explorer and even after clearing my cookies and cache, it still does not work. I have tried restarting the browser, logging out then back in and I've even tried restarting my computer...still no luck. Please assist. Thanks!

  • Mike
    Replied on May 9, 2016 at 7:16 PM

    Could you please open a Chrome Browser Console, and then see if there are any errors when you click on the Publish button?

    Unable to publish forms Image 1 Screenshot 20

    If possible, please share a screenshot of the console with us. Thank you.

  • Crossroads123
    Replied on May 10, 2016 at 9:47 AM

    I just tried it again and it's working now. Thanks!

  • BJoanna
    Replied on May 10, 2016 at 11:21 AM

    We are glad to hear that you are able to Publish your forms now. 

    Feel free to contact us if you have any other questions or issues.