What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I recover my username?

    Asked by colorado4hfoundation on May 09, 2016 at 01:38 PM
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    JotForm Support

    Answered by ashwin_d on May 09, 2016 at 02:49 PM

    Hello colorado4hfoundation,

    I am not sure if I have understood your question correctly. I did check your account and did not find any issue with that. The only issue I see is that your most recent subscription payment was not successful. Is that the issue you are having?

    Do you want to update your payment method and update your credit card number attached with your billing profile? Here are the steps you should follow:

    #1. Click on the following URL to login to your bluesnap account:  https://cp.bluesnap.com/jsp/account_login.jsp 

    #2. Enter your username: 1375733067501

    #3. Password reset instructions is already sent to your email address gary.s****@colostate.edu

    Once you have access to your bluesnap account, you should be able to update the credit card number successfully.

    Hope this helps.

    Do get back to us if you meant to ask something else.

    Thank you!

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    Answered by colorado4hfoundation on May 09, 2016 at 04:45 PM
    My problem I can’t login to our account. When I use the login name and ask to reset the password it says that isn’t an account by that email address colorado4hfoundation@gmail.com
    I also did update the credit card information.
    Gary Small
    Executive Director
    4040 Campus Delivery
    Fort Collins, CO 80523
    [Description: 4hFoundationLogo-250x72-transparent]
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    JotForm Support

    Answered by Kiran on May 09, 2016 at 06:42 PM

    It seems that you are already logged into your JotForm account colorado4hfoundation which is registered using gary.small@colostate.edu email address. As I check our records, I don't see any accounts registered with the email address provided colorado4hfoundation@gmail.com.

    If you are referring to a different account, please let us know. We will be happy to assist you further.

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    Answered by colorado4hfoundation on May 09, 2016 at 06:45 PM
    I got logged in. Thank you for your assistance.
    Sent from my iPhone
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    JotForm Support

    Answered by Kiran on May 09, 2016 at 07:53 PM

    Great! Glad to see that you are now logged to your account. It's our pleasure to assist you. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!!