- colorado4hfoundationAsked on May 09, 2016 at 01:38 PM
- JotForm Supportashwin_dAnswered on May 09, 2016 at 02:49 PM
I am not sure if I have understood your question correctly. I did check your account and did not find any issue with that. The only issue I see is that your most recent subscription payment was not successful. Is that the issue you are having?
Do you want to update your payment method and update your credit card number attached with your billing profile? Here are the steps you should follow:
#1. Click on the following URL to login to your bluesnap account: https://cp.bluesnap.com/jsp/account_login.jsp
#2. Enter your username: 1375733067501
#3. Password reset instructions is already sent to your email address firstname.lastname@example.org
Once you have access to your bluesnap account, you should be able to update the credit card number successfully.
Hope this helps.
Do get back to us if you meant to ask something else.
- colorado4hfoundationAnswered on May 09, 2016 at 04:45 PMMy problem I can’t login to our account. When I use the login name and ask to reset the password it says that isn’t an account by that email address email@example.com
I also did update the credit card information.
4040 Campus Delivery
Fort Collins, CO 80523
- JotForm SupportKiranAnswered on May 09, 2016 at 06:42 PM
It seems that you are already logged into your JotForm account colorado4hfoundation which is registered using firstname.lastname@example.org email address. As I check our records, I don't see any accounts registered with the email address provided email@example.com.
If you are referring to a different account, please let us know. We will be happy to assist you further.
- colorado4hfoundationAnswered on May 09, 2016 at 06:45 PMI got logged in. Thank you for your assistance.
Sent from my iPhone
- JotForm SupportKiranAnswered on May 09, 2016 at 07:53 PM
Great! Glad to see that you are now logged to your account. It's our pleasure to assist you. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help.
Thank you for using JotForm!!